BG
Brendan G
1 reviews | Active since Jul 2018
29 Sept 2020, 09:19
Disgusting service for long standing client (18 years)
Good morning I am furious. I have just bought more data and now that my contract has been cancelled and is going over to Pay as You Go I am losing my data. This is ridiculous. I have been a contract subscriber for over 18 years with Vodacom and this is how I get treated. I am in the tourism industry and have not been earning. I just bought 1 gig data now only to be told it will be deleted at month end. Why must I be punished with this. Just because I cant afford your contracts at present I must now still have my data deleted as well. Your data is costly and now I must go and spend more money.
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Vodacom's replyOfficial
29 Sept 2020, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BG
Brendan G's updateReviewer Update
29 Sept 2020, 15:46 The phone call has not made me any happier. You have just told me that due to it been a contract now moving over to Pay as you go that I will now loose all my monies in the contract that I have topped up. This is not even the contract allocation for neither the data nor the airtime. So how is this possible? Your consultant when I told her that I would not be able to afford the contract should of said yes sorry but you will loose the balances on your account. Nothing was mentioned. Just would you like a cheaper plan. Absolutely shocking services that I would not expect from a company that has had a loyal client for 18 years. Clearly you have enough clients during this time to just mess your loyal ones around. With a I dont care attitude and just tough luck
BG
Brendan G's update29 Sept 2020, 15:46
Reviewer Update
The phone call has not made me any happier. You have just told me that due to it been a contract now moving over to Pay as you go that I will now loose all my monies in the contract that I have topped up. This is not even the contract allocation for neither the data nor the airtime. So how is this possible? Your consultant when I told her that I would not be able to afford the contract should of said yes sorry but you will loose the balances on your account. Nothing was mentioned. Just would you like a cheaper plan. Absolutely shocking services that I would not expect from a company that has had a loyal client for 18 years. Clearly you have enough clients during this time to just mess your loyal ones around. With a I dont care attitude and just tough luck