JS
Jermina S
1 reviews | Active since Aug 2013
03 Sept 2021, 08:13
Disgusting service for insurance claims for laptop repairs
My laptop broke and I have been getting the run around from Vodacom since the 20th August 2021 when the incident occured. Their insurance and store agents agents are useless and simply hang up on you when they can't be bothered to answer your questions. I'm so disgusted with this stupid company and their incompetence when it comes to insurance claims. I wouldn't recommend anyone get their insurance. DON'T DO IT!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Sept 2021, 08:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Sept 2021, 08:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
Jermina S's updateReviewer Update
03 Sept 2021, 11:45I have paid for the repairs out of my own pocket. I would appreciate it if your so called consultant expedites the full refund process for this inconvenience.
JS
Jermina S's update03 Sept 2021, 11:45
Reviewer Update
I have paid for the repairs out of my own pocket. I would appreciate it if your so called consultant expedites the full refund process for this inconvenience.
JS
Jermina S's updateReviewer Update
09 Sept 2021, 08:16Please let me know when exactly you're planning on helping with this. despite your basic replies, I still have NOT been helped with my refund. so sick of Vodacom and their incompetence
JS
Jermina S's update09 Sept 2021, 08:16
Reviewer Update
Please let me know when exactly you're planning on helping with this. despite your basic replies, I still have NOT been helped with my refund. so sick of Vodacom and their incompetence
JS
Jermina S's updateReviewer Update
09 Sept 2021, 08:17another week wasted trying to chase up what's rightfully mine. ***!!!
JS
Jermina S's update09 Sept 2021, 08:17
Reviewer Update
another week wasted trying to chase up what's rightfully mine. ***!!!
JS
Jermina S's updateReviewer Update
06 Oct 2021, 11:59Hi There,
One of your agents called me about cancelling my insurance and even sent a mail confirming that the insurance for both my phone and laptop have been cancelled. I'm looking at my current statement today and I can see the phone insurance is no longer there but the laptop insurance is still there. I have followed up with the agent to enquire and she is now ignoring my mails. What The **** can one do to get Vodacom and Finrite to take action exactly? Are you now going to debit me again for a service I was told is cancelled?!!!! the last debit order was 01 Oct 2021, there should not be any further insurance debits coming off my account
One of your agents called me about cancelling my insurance and even sent a mail confirming that the insurance for both my phone and laptop have been cancelled. I'm looking at my current statement today and I can see the phone insurance is no longer there but the laptop insurance is still there. I have followed up with the agent to enquire and she is now ignoring my mails. What The **** can one do to get Vodacom and Finrite to take action exactly? Are you now going to debit me again for a service I was told is cancelled?!!!! the last debit order was 01 Oct 2021, there should not be any further insurance debits coming off my account
JS
Jermina S's update06 Oct 2021, 11:59
Reviewer Update
Hi There,
One of your agents called me about cancelling my insurance and even sent a mail confirming that the insurance for both my phone and laptop have been cancelled. I'm looking at my current statement today and I can see the phone insurance is no longer there but the laptop insurance is still there. I have followed up with the agent to enquire and she is now ignoring my mails. What The **** can one do to get Vodacom and Finrite to take action exactly? Are you now going to debit me again for a service I was told is cancelled?!!!! the last debit order was 01 Oct 2021, there should not be any further insurance debits coming off my account
One of your agents called me about cancelling my insurance and even sent a mail confirming that the insurance for both my phone and laptop have been cancelled. I'm looking at my current statement today and I can see the phone insurance is no longer there but the laptop insurance is still there. I have followed up with the agent to enquire and she is now ignoring my mails. What The **** can one do to get Vodacom and Finrite to take action exactly? Are you now going to debit me again for a service I was told is cancelled?!!!! the last debit order was 01 Oct 2021, there should not be any further insurance debits coming off my account