AP
Abdul P
1 reviews | Active since Aug 2012
07 Sept 2021, 11:36
Disgusting service for cancellation
Your service is just disgusting, its been 1 month trying to cancel my "month to month" fibre service and no joy, I've been sent an invoice again for September, your customer service promises to get back to me me but nothing its been 12 days since her last update. Reference SR***
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Replies (2)
Vodacom's replyOfficial
07 Sept 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AP
Abdul P's updateReviewer Update
07 Sept 2021, 15:30We have already been through this... send me a copy of the recording on which your agent spoke to me to me and assured my that this isn't applicable. The last time i was contacted by vodacom they were looking for the recording, i await your response.
AP
Abdul P's update07 Sept 2021, 15:30
Reviewer Update
We have already been through this... send me a copy of the recording on which your agent spoke to me to me and assured my that this isn't applicable. The last time i was contacted by vodacom they were looking for the recording, i await your response.