Disgusting Service

Utterly disgusting Service

I have called their Customer Care department, written an e-mail and now get a call back. I am told that they did not open my attachement before calling me as they are unable to open an e-mail attachment on their system. The consultant they tried to redirect me elsewhere. All I am trying to explain is that my upgrade was for R279.00 I have the actual proof of this, why am i paying an additional amount for a handset fee? I have been trying to explain this and the only response is that that "you are paying for a hanset" - thats the whole complaint guys, I was not billed correctly due to this handset fee. Please can someone explain. This is utterly frustrating.