Disgusting service

I am so disgusted with vodacom, my husband was de*****ed in that a ********** contract was taken using his ID in qheberha, we stay in Roodepoort. We were on the call this past Saturday with a very rude consultant called Ruth and then spoke to Stacey her Team leader. We were assured the contract was blocked as the store in qheberha is also denying it was them. Now today Vodacom has tried to debit my husbands account. He does not have a contract with vodacom, the number for that contract is not his and has never been. Is this how vodacom gains customer by **********ly opening contracts. We submitted an affidavit and copy of his ID at vodacom in Westgate. We were told the ***** department of vodacom is handling this however now vodacom has tried to debit him when there's no money in his account. Wow what a painful experience with this company who must pay the fees to our bank. We want the ombudsman responsible for telecoms companies. We did all we had to on our side sis vodacom you are the worst hence we will never ever take out any services with you. Sort this mess you created out. All the call center told is nothing they can not do anything not even give us a ***** reference number, just a service request noted below. If this is not resolved we will go camp at their Westgate branch do test us