Disgusting service
I looked to upgrade to an online deal. I was called by one of the consultants to go to a store 75km away for a security check. I get to the store they said its not possible as online doesnt work with stores. Tried the online chat Noone can assist me .why is it so darn difficult to upgrade online and why are the agents so clueless about promos and procedures. We are paying customers.
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Vodacom's replyOfficial
28 Dec 2023, 10:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2023, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team