Disgusting service experience

I had and still have problems with Vodacom Insurance service. I wanted to log a claim about 5 weeks back and was told I cancelled my policy with them, I asked when and was told when I was cancelling insurance for the other phone cause I had 2 phones covered. I said to them I only cancelled policy for the other phone my daughter lost. I then requested call recording and told I should get it in 7 days till today. I would like Vodacom Insurance to contact me with long awaited feedback. My number is ***.