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Dillien M
1 reviews | Active since Nov 2017
04 Oct 2021, 20:57
Disgusting service
I recently canceled my vodacom data deal that I have with them for over 2 years and had no problems with. But when I canceled the contract I was over charged and was informed it was an error and I will be refunded. This was over a month ago and I am still awaiting my refund. I have made a number of calls and spoken to agents and team leaders who clearly do not not how to do their jobs correctly. I have been promised callbacks which never happened and the last call I made I was informed that there was no notes about the refund. If I do not get a callback to get the matter resolved I will be contacting the ombudsman.
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Replies (2)
Vodacom's replyOfficial
05 Oct 2021, 06:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2021, 06:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2021, 10:56Dear Dillien Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we will process the refund and it can take 7-14 working days to be processed. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2021, 10:56
Official
Dear Dillien Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we will process the refund and it can take 7-14 working days to be processed. Regards Consumer Website Team
Best regards,