DISGUSTING SERVICE

We have never experienced worse service from a provider. We joined Vodacom when we moved to the North West area , reason being they were the only provider with fibre in our area. This was the worst mistake we have made. From day 1, it was a disaster, we had a faulty connection which was causing issues with our modem. It took weeks to eventually get someone at Vodacom to log a call , the rest of the time our calls were pretty much just discarded. When the Technician eventually came out he told us that they do not attend to Vodacom calls quickly because they are contractors and the other providers pay better so they attend to Vodacom call outs last. The first of many disastrous customer service experiences with Vodacom. Last Tuesday , another company was digging as there is a new company coming to the area with Fibre, our line somehow was damaged, we logged this call first thing Tuesday Morning (13 August) and still today we are being told they will be there. We have not had Fibre for 8 days now and there is no sign of anyone arriving, we have spoken to multiple customer care consultants and are told they cannot do much in the matter, a few have put the phone down on us and the technical team manager has gone missing now after promising for days on end that they will be there at 4pm which already in itself tells a person they will not be there, no1 starts a job at 4pm. We originally signed 24 month contract and are now told if we want to cancel we must pay the contract up front which is absolute Bull****!!!! They are not providing us with any service whatsoever and no product so this to me is a breach of contract on their part. They also very reluctant to deduct this amount off your overall bill. It is THE WORST provider I have come across and the customer service is SHOCKING. I cannot wait for this new provider to install their Fibre.