Disgusting service

Absolutely terrible customer service. I had two data contracts with Vodacom that were both expiring at the end of Nov 2023. I decided to keep one and upgrade it to a data package. 3 days after the upgrade I still have no service(no data availability). I sent an email to customer services, and got an auto prompt to report through "TOBI". TOBI then claims that my number does not exist, yet I have an sms with an order number to the corresponding cellphone number. I called *** and that is where the real nightmare began. I got bounced around from department to department with each one saying they are the incorrect department. The levels of professionalism of the consultants varied from courteous to downright rude.

I finally got through to a lady who a heard my ordeal, and escalated to a supervisor. In order for the supervisor to call me immediately, I need to be off the line with the current consultant. Till now I have not received a call from said supervisor.