Disgusting service delivery

Last week of May i app**** for a new contract via the online consultants. , order was placed and delivered within 3 days. when stock arrived i noticed that the watch that was part of the deal was incorrect. i got on the phone and i spoke to almost 10 consultants to try and rectify the problem, no consultants phoned me back so i phone on the 28th again , i was told to send an email to *** as the consultant could not do it to het a pick up and return done. I was then advised that it will only be collected with in 7-14 days , then once the contract has been cancelled i will have to phone and reapply for a new contract. i don't understand why i have reapply as this was not my fault . i phone on Friday with no luck the 29th. i phoned again to day the 01 of June just to find out that nothing has been done. Collection has been loaded on to the system. i need this contract to be up by the 19th of this month. NO CONSULTANT wants to assist and NO CONSULTANT wants me to speak to a manager as no one is available. PLEASE EXPLAIN HOW VODACOM HAS NO MANAGERS WORKING????.Vodacom does not care about service delivery or the customer, i have paid for a service Vodacom was quick to take the money but cant assist when help is need by the customer.