Disgusting service

Good afternoon.

I am highly unsatisfied with the upgrade that i have done recently.

I went for an upgrade the 28th of April and upgraded to the Samsung S21, only after i have signed the contract it was discovered that this phone does not have a charging block. I have to purchase one seperately. I thought about it and realised this is not good service. If they disclose this with me before i signed the contract i would have taken another device. I went back to the vodacom shop, i explained to the branch manager what happened by which he responded that there is nothing they can do and when i phoned your customer care line they also said that there is nothing they can do. I am highly unsatisfied with the level of service i receive from Vodacom. I have been a customer of you guys for nearly 15 years and this is the level of service i receive. It is disgusting that you tell me that there is nothing you can do after my many years of loyalty with you guys. I cannot pay for something so long that is already giving me a headache. I am highly unsatisfied with this phone and would like to return for something else. Can the operations manager please respond and tell me that there is nothing that vodacom can do ?

Regards David Marin***itz ***