Disgusting service considering they are making me pay extra for a contract and I don't even have the device.

I have all proof on paper and if need be I will send it through via email.

I recieved a call on the 01/june2020 regarding upgrades , (Kevin branch manager **** about my upgrade saying it was already due now I am paying extra for 3ontha because the upgrade was not due yet and he has given me false information ) me and my sister have the p20 lite and we both were due for an upgrade at the same time as he said to us via phone call , we spoke to Kevin the branch manager and we wanted a contract with a watch and he did not give us that option online and he said the p30 lite was just as good and has a special running ,he then sorted us out with payments and delivery for the new phones. On the 03/June/2020 the phones were delivered I chose one box my sister chose the other (keep in mind they are both the p30 lite in breathing crystal colour) My sister's works perfectly I however had many problems just trying to start the device and transfer all goods over to the new phone via phone clone , this took over 7 hours to send from one phone to the next. So I took it to Vodacom greenstone as they are my account holders (keep in mind this was before the 3rd day of receiving it) and have had a contract with them for over 15 years , I was told by Thor their expert that they need to inspect the phone and I can collect in a week's time , they kept the phone for more than a week and when I went back Thor handed me the phone in the box,all was great until I took it home again The phone restarts whenever it wants to, Throws me out of apps, Freezes everything on the device, Tells me I need a software ,update 5 times in one night each took 20 minutes and it helped not one single bit!

I then proceeded to take it back to Vodacom and spoke to zed the other technician as Thor was off Thor promised me a new phone if this phone still didn't work!

This technician kept us there from 1pm to 4pm trying to transfer the phones as I factory reset it so no personal information was on the phone I was taking back , in front of our face the phone did not work and he blankly told us he can't help us as it was purchased from Vodacom direct (we were never told to call this number and we stated where it was purchased from) I have this all on writing. This was 3 weeks down the line of going in to greenstone and back out,they eventually told us to call Vodacom direct to log a complaint we spoke to Bernice the first time on the 28/June/2020 3:34pm and she told us it would be collected within 3-4 working days. A week went by and no collection so we called again and again speaking to thembiso he was very helpful we recieved a reference number and all was in place for collection. This did not happen after a week we were called on Monday the 6/July/2020 to be told that is was out of the 7 day warranty and they will not be collecting it! We had no idea to contact them before the 14 days as Vodacom had taken the phone in to repair already, AND NEVER MENTION THIS NUMBER ONCE IN THE FIVE TIMES I WENT THERE! This lady told me she would call me back from that Monday and I have still recieved no information whatsoever ! I have tried to call I have tried to take it in and it seems I cannot be helped.

I am absolutely disgusted in the service I have recieved in the past 1 and a half months in trying to give back a phone that DOES NOT WORK!!

VODACOM this is not my problem you cannot give out faulty phones and not take them bac**** So get someone to collect this phone because I am going to cancel this contract with Vodacom as I see their service is no longer what is used to be . I have been patient I have been kind and I think it's about time to take this further if nothing gets done with this complaint today! Regards Daniella Benigno!

This was an email sent to Vodacom with no reply nor interest in helping me!