Disgusting service

I have 5 contracts running with you. You never ever had to remind me of a missed payment in all these years nor had I to phone you to make ANY payment arrangmenrs. I have 4 contractswho which is due for an upgrade before the end if this year. Today I have made contact with your call center to upgrade on one of the handsets. I was told your ADMIN department ONLY allows proof of my Green id book when the phone will be delivered. I informed the lady I have a certified copy of my id as I have lost my green id book 5 days ago. l was blatantly told NO, Vodacom call center will then not be able to assist me. I then talked to another agent who told me the same story. So Vodacom, if you check my records you will realise I am 62 years old. It is lockdown, level 2, third wave of Covid - do you really expect me to risk my life to get a temp id so you can deliver a phone? You are totally insane! I will be cancelling 4 contracts with you by the end of the year and the 5th one next year. After so many years, you are not treating me like this!