Disgusting service

Vodacom is the worst service provider . I had a complaint about a promotional line that I was being charged for so I logged an escalation. Only for them to migrate this line from an R85 package to a R230 package which was activated today. The airtime came to me I didn't request this. What's worse when I called today the lady says she cannot assist as the escalation will only be resolver next week and I can expect a call then. I asked for a manager it's been 2 hours and no call.