Disgusting service

Good day Ref - SR *** I am writing with great dissatisfaction and disappointed. Please note I am a Vodocom contract customer for over 10 years. On the 1st April I had booked for an insulation for my fibire for today 26 April at 9am. My husband made numerous calls from the 19 April to get confirmation. We have made over 6 calls and been speaking to different agents all the time. It is quite sad that your agents do not return calls.

Please check your records to see how many people we have spoken too. We finally got confirmation on Saturday 24 April to advise that the installation is booked for 9 am 26 April. Today at 9h15 I called your call center again and was advised by Mike that your technician is delayed. At 10h15 my husband called and spoke to a supervisor who promised to call me back after 2 hours. It's a pity I did not write the ladies name. She is definitely did not keep to her promise and is not trustworthy as a team leader. Around 12h30 my husband then called the call center and spoke to Nthobi. My husband at this point was very frustrated and upset with the situation.

At least Nthobi had the decency to call back to advise the technician is delayed.

It is very difficult to understand how can the technician be delayed from 9hoo

I am very doubtful that they will come through today to do the installation. We have taken leave from work to be here so the installation can take place.

It is rather disappointing that Vodacom cannot keep to their promises.

If they don't come in today, they now have to come through tomorrow 27 April or Saturday 1 May.

I need the fibire to be installed as I will be also working from home due to COVID 19.

My son has online homework to be done over the school holidays. Therefore we need the fibire to be installed urgently. Please can I have feedback to when the fibire will be installted. I will like to mention again that the service is disgusting and disappointing. Please call Krupesh Patel on *** urgently.