Disgusting Service

Absolutely ridiculous service. Vodacom Fibre having continuous down time in my estate. Second time in 3 weeks that I've had to have a technician come out and fix the problem. I have not had wifi since Monday. Called Monday and Tuesday and still waiting for a turn around time while I sit without Fibre for the umpteenth time in the past few weeks. I have not been contacted once regarding this. I must continuously be told to be patient with the process while downtime happens almost every second day! Feels like you aren't valued as a customer. Empty promises from agents to call back. More than 3 days with no internet connection, no contact and no ETA.. but I will still be billed the same at the end of the month. I've been told a lot of people had this problem and now I'm seriously looking into changing to Cool Ideas or Vox. Seems like they have much better reviews and customer service. Then to be told that my link has been reconnected on their records and to try restart, then I do and still nothing! I phone in and they say it's not been reconnected. I've had to buy data numerous times and now airtime to sit on the phone on hold indefinitely.