Disgusting service by Vodacom Online

I placed an order and it was approved. All was well I was told and within 3 working days, my device would be delivered. I received a call from Vodacom agent to confirm and release my order and to my surprise, there's supposedly a passport number linked to my record which I don't know. Was asked to send my ID copy so they can resolve the issue and I did that. More than 5 days later, no communication from Vodacom and device has not been delivered. I call them and call center agents send me from pillar to post until I get through to one who tells me my order has been cancelled. Apart from cancelling my order due to wrong info on your side which I know nothing about and which I tried to resolve by sending my ID copy as per your directives, you should've atleas had the decency to notify me that my order has been cancelled. I think it's time I close off all the existing accounts I have with Vodacom and take my money where it'll be appreciated.