Disgusting service by Vodacom

After signing up to a 50gb contract where I pay R750 every month. Aside from the fact that my data has been depleting unceremoniously recently without any obvious changes to my normal usage. Where for the past 12months my data has been running over to the next month, nowadays it suddenly lasts only 7 days.

I have recently been given poor service, making queries with their call centre asking them to investigate and properly justify their claims regarding my usage and they failed to explain what happened or atleast give me a breakdown. One of their managers (Dinah)has even admitted that they are experiencing problems with their systems.

I have reason to suspect that they are changing their systems and the process is failing them dismally. The question I'm asking is: why am I being punished for their failed systems?

The last consultant I spoke with blatantly refused to escalate it to management. And arrogantly insisted that I'm free to complain on social media, so above is my complaint.

I recently reached out to them on their Facebook page and they acknowledged the issue. I sent them proof of the discrepancy, as per their app, which they initially referred me to. Now that I have sent them the proof they still refuse to rectify their mistake and now want to refer me to their itemized billing which I have to subscribe to for R13.00 a month....the matter to be resolved is obvious but they simply continue stalling.