DISGUSTING SERVICE BY VODACOM

I was contacted by Vodacom rewards in December and told by the agent (Pilla008) that because i have been a loyal for decades i am one of 100 customers who qualify for a R22 000 laptop with all these good specs at a 60% discount. I worked it out and it seemed like a very good deal. When the laptop was delivered i was immediately suspicious and id some research. I then found out that the laptop i received was worth only R9 000. When i called them and spoke to an agent i was told the guy who gave me the deal was just doing his job and the call was dropped in my ear shortly afterwards. I then logged a complaint and an investigation was done where they listened to the call and concluded in my favour. Needless to say it is now March and i am still waiting for the laptop to be collected which was supposed to be collected in December/Jan. I have called numerous, was cut off too many times, had to repeat myself over and over costing me hours of my time. Last week i called again and was informed that the laptop would be collected and i would hear from them by the 28th which was yesterday and nothing. Again the laptop was debited off my account. I warned the lady, Nomende Khalishwayo who is the agent i spoke to last week that if i don't hear by her today i will report Vodacom for attempting to ******* there loyal client. Not to mention how they confused my ill father and made him take out a contract which took me months to sort out. I AM DISGUSTED WITH VODACOM AND LOWS THEY RESORT TO TO MAKE A SALE AND HOW DIFFICULT THEY MAKE IT TO SORT IT IT.