Disgusting service

I sent my phone for repairs at Canal Walk Vodacom store, 4 weeks ago. The lady that booked in my phone had the worst attitude, and gave me the worst customer service I ever had. She blatantly showed me that she didn't care about her job, that she captured so much of my information wrong. Anyway, when we eventually got done like 40 minutes later which felt like a lifetime, she said that Vodacom would get back to me in 3 to 5 days. A week passed, no one got hold of me; because the woman did not catch my details correctly.

I then gave them my correct details, and they said they would get back to me three days later. Guess what, they did not bother to get back to me. I went to Vodacom Canal Walk 4 times, and on the 5th time I requested to speak to the manager because every single consultant I meant was completely hopeless. He promised me he will get back to me by Monday (i.e. I was there again on a Saturday), and guess what? I did not get a call from him. Absolutely disgusting. I honestly regret doing business with them.