ZD
Zolah D

1 reviews | Active since Jan 2022

09 Jan 2022, 19:14

Disgusting service

Mom has been a vodacom loyal customer for more than 20 years, she never used any other network just vodacom. I'm mtn loyal customer but because of her I had to buy vodacom sim card just to communicate with her and vice versa. In November she opened new home internet contract with vodacom and canceled it within 2 days cos she realized she'll not afford to pay. Our festive was not so good like other years cos she was so miserable, vodacom was calling her almost daily telling her she's owing the contract she opened and canceled. I'm disappointed with vodacom the way they are ill treating my mother. I so wish she was with MTN she'll not be treated like that. Imagine an old person to experience such a bad behavior.

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2022, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team