Disgusting service

The service at Vodacom Shop Somerset Mall and Vodacom Waterstones totally inconsistent. Went into mall branch on Wed 21/6 to port my number from MTN was told it would take 24hrs. On Thursday 22/6 number still not ported went to Waterstones who advised number had not been ported yet did not offer any assists. Went back to mall on 23/6 and was advised port was pending so they changed the date and advised port will happen at midnight received sms to confirm. Dat number still not ported went to Waterstones and was advised porting only takes place between Mon -Thur and can’t assist as original request was done at mall. Right does not know what left hand is doing. Waterstone not willing to try and assist.