Disgusting service

I took a contract out with Vodacom last year for a data sim for R200 a month i get paid on the 28 sometimes early and i told the rep that i would pay when i get paid cause they didn’t have my debit days and she said it would be okay since i received my contract i have been paying earlier than my date and now all of a sudden i have started incurring penalties by doing so even thou it was their rep who said i was free to do so

Today i called to speak to a customer representative i forgot het name it starts with an S thou and she was female she was soo unbelievably rude and unhelpful i asked her to send me the quote to cancel it and its been 30 minutes still nothing even thou she said she would send it i am extremely disgusted at their customer service cause not only that but even when i had paid my account they would still debit me and whenever i write and email to complain or speak to tobi they never get back to me but let me want to buy something they will call me 100 times in one hour

I hate Vodacom and i would much rather cancel this stupid contract now i am looking at involving my lawyers because it is because their rep **** to me that now i am in arreas