Disgusting service at vodacom woodmead!!

My Husbands phone has been at Vodacom Woodmead Retail Park for over a year now for repairs!!!! The phone went in for a problem with the LCD. After 3 weeks of actually having a brand new phone in September 2018 We are now paying for a phone monthly that has been sitting at the store for over a year!!!! Firstly for almost 5 months they didn’t know where the phone was!!! when I called the store they blamed the repair center for having the phone and not giving them feedback. When I called the repair center in Sandton I found out the phone was sent back to the store months ago and was sitting in the store all this time!!!! Now the screen all of a sudden is cracked and they are now blaming the original problem with the LCD on the NOW cracked screen!!!!! They are now telling me that I need to pay for the damage as the LCD was damaged externally!!!!!!!!!!! When the phone was dropped off there was NO EXTERNAL DAMAGE whatsoever!!!!!!! And we had the phone for 3 weeks which means the phone is under warranty!!!!!!! When I went to the store a few months ago Lungile told me the repair center had closed down and they now cannot find the job number and they cannot assist all I can do is pay the quote of R1,800 to fix the damage!!! THERE WAS NO DAMAGE WHEN WE DROPPED OT OFF!!!!!! When we went to the store a few months ago I was told they cannot find the job card or the job number because the repair center had closed down!!! The store manager gift motloutsi called me for the first time in over a year not to resolve my issue or to apologize for his lack of customer service or incompetence Or for the fact that no one is getting back to us!!! but to scream at me telling me I must pay the quote if I want the phone fixed phone after I sent an email requesting the owner of the stores details. He then put the phone down and sent an email telling me his “boss” will call me. All of a sudden when I ask for the owners details NOW they have a job number but still they do now have a copy of the Original job card!!!!! He is refusing to give me the owners details but instead sends me an email about how he was brought up!!! The lack of after sales and customer service in this store is disgusting and disgraceful!!! I would never recommend this store to anyone!!!!!!