Disgusting service at Vodacom online

Good morning, I'm very unhappy with the service that I have received from you guys.

I app**** for a contract online last week and only the phone was delivered without a sim card, I sent you an email but none of you assisted me. I had to go to the store to get a new one and I was charge R71 for that hence I was supposed to get a new one for free.

I was told my bill will be prorated this month because I took a contract in the middle of the month , I'm really confused about the bill and disappointed as well. Please advise on the bill because I'm really really ****ed off. What am I paying for because it's even more than what I have to pay on monthly basis.

I'm very disappointed with the fact that no one called me to check if I'm satisfied with the product after sale, clearly you guys push sales and you don't care about your clients.