ND
Natasha D
1 reviews | Active since Nov 2020
30 Nov 2020, 16:43
Disgusting service at Vodacom
Terrible service with Vodafone Fibre. Still haven't got any fibre connect since requesting a relocation on the 25th September 2020. Grant Richardson the manager made empty promises a month ago, still no fibre. I tried cancelled but I have to pay a cancelation fee for mo service. I have also paid for my fibre services for the month of October and November although having no fibre connection and being online.
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Vodacom's replyOfficial
01 Dec 2020, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team