Disgusting Service as Usual

<p>So this morning I called through to the contact center regarding my Vodacom contract as usual the service was appauling! For record purposes I asked the consultant who calls herself Kayla to give me her full name because if its not bad service they drop the phone on you! She blatantly refused! As a consumer working in the industry I know very well if the customer wants your full name YOU GIVE IT! She said "she's not allowed" what ******* is that? She didnt even know the reason for my call , I requested to speak to the TM and a Brandon Matthews came on the line who did not acknowledge the consultants attitude in the first place nor apologise but told me "Its the agents discretion" WHAT??? So my query was not addresssed had to be transferred to a diff department and no apology nothing on top of the bad service when I transferred to this department and asked for this ladies name THE PHONE WAS DROPPED IN MY EAR!! Disgusted by Vodacom!!! Ontop of the missing airtime/ data saga we have to deal with!</p>