Disgusting service and useless agents

I AM VERY VERY DISAPPOINTED WITH VODACOM ITS SERVICE. I HAVE BEEN A LOYAL CUSTOMER FOR OVER 10 YEARS AND WHEN I ASK FOR A SIMPLE REQUEST TO CANCEL A CONTRACT, NO ONE SEEMS TO KNOW HOW TO DO THEIR JOB.

ONE OF YOUR AGENTS CALLED ME ON THE 30TH MARCH REFERRING TO A REWARDS OFFER, I ASKED HER TO PLEASE NOT DO ANY CONTRACT UPDGRADES BECAUSE I NO LONGER WORK AND I WILL JUST LIKE TO FINISH OFF THE CONTRACTS I AM LEFT WITH, SHE AGREED BUT FUNNY ENOUGH I RECEIVED AN SMS FOR AN UPGRADE I THEN CALLED THE CALL CENTRE AND SPOKE TO A LADY ZANELE ON THE 6/04 2023 AND ASKED HER TO PLEASE CHECK ON THE SYSTEMS FOR ME WHAT NUMBERS WERE STILL ACTIVE AND SHE CONFIRMED THAT THERE IS A CONTRACT NEW UPGRADE, I INFORMED HER ABOUT THE PREVIOUS CALL AND ASKED IF SHE COULD PLEASE ESCALATE TO HAVE THIS CANCELLED AS I EXPLAINED MY REASON FOR NO LONGER DOING AN UPGRADE BECAUSE I DO NOT WORK I AM UNEMPLOYED. SHE SAID SHE WILL AND ADVICED I SHOULD ALSO CALL THE NEW CONTRACT SALES GUYS OF WHICH I DID AND SPOKE TO A LADY MEGHAN SHE CHECKED ON THE SYSTEM CONFIRMED IT AND SAID SHE WILL ESCALATE TO THE PEOPLE WHO CAN CANCEL THIS. I THEN RECEIVED A CALL FROM ONE OF THOSE AGENTS WHO WANTED TO CONFIRM ON MY CANCELLATION AND ASKED WHAT HAPPENED. REITERATED THE STORY TO HIM AS WELL AND HE SAID THEY WILL SORT THIS OUT. I DID RECEIVE A MESSAGE TO CONFIRM THAT MY CANCELLATION FOR THAT NUMBER WAS PENDING AND I WOULD BE NOTIFIED WITH UPDATA WITHIN 2-9 WORKING DAYS , I HAVE WAITED OVER A MONTH FOR THAT AND ASSUMED THIS TIME THINGS WILL BE SORTED AS A MESSAGE HAD BEEN SENT FOR CANCELLATION REQUEST.

ACCORDING TO THE SMS IT WAS A CONTRACT FOR R 99 QUOTE ***

NOW I WONDER WHEN RECEIVING MY STATEMENTS WHY THAT IS ALSO PART OF MY CONTRACTS AND AMOUNT WORSE, EVEN DIFFERS, I ALSO SEE HANDSETS AMOUNTS I DONT ****EN EVEN HAVE ANY NEW HANDSET SO ALL THIS TO ME IS ***** BEING DONE ON MY ACCOUNT.

IN APRIL STATEMENT I WAS CHARGED EVEN NOW IN MAY.

I WANT THIS SORTED AND REMOVED BECAUSE I WILL NOT BE DE*****ED BY *********** VODACOM AGENTS THAT TAKE ADVANTAGE OF CUSTOMERS TO MAKE SALES FOR THEMSELVES. YOU WILL REMOVE AND CANCEL THAT NUMBER. I SHOULD ONLY HAVE 2 NUMBERS LEFT AND WILL DEFINITELY MAKE SURE WHEN THESE CONTRACTS END I CANCEL AND CUT MY LOSSES WITH YOU CAUSE CLEARLY YOU ARE OF NO NEED OFF MY SERVICES OR MONEY.

IF THIS IS NOT SORTED I WILL ONLY BE PAYING FOR THE 2 NUMBERS STILL LEFT AND YOU WILL NOT ****EN FREEZE MY EXISTENT NUMBERS AS THIS IS YOUR ISSUE TO SORT OUT NOT MINE AS I HAVE MULTIPLE TIMES CALLED TO HAVE THIS SORTED OUT.

I SHOULD EXPECT A CALL AND SMS TO SAY THIS HAS BEEN CANCELLED AND REMOVED FROM MY CONTRACTS

Will attach statements and sms received.

REGARDS THOBEKA