mP
michelle P

1 reviews | Active since Jul 2014

02 Oct 2025, 12:13

Disgusting service and unfulfilled promises

Vodacom YOU SUCK Perhaps a bit of social media outing on your pathetic service and staff will get seen by someone at the top of the food chain and I’ll get a response to my multitude of emails and queries. Your consultant who was suppose to assist with the upgrade has gone deathly quiet and doesn’t respond to my emails Your team leader who made written undertakings to correct a big overcharge has also gone deathly quiet. I have all the emails and proof so it would be advisable if either Veloshnee Reddy or Fredda Saohatse could afford me the common courtesy of sorting out their mess. Any Vodacom senior management can also get on touch. Next I will post all the messages and promises made by these ladies. Be warned……

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2025, 14:06
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

mP
michelle P's update02 Oct 2025, 19:14
Reviewer Update
So after 30 minutes of waiting on the phone this afternoon, I’m still no further in getting my issue resolved with Vodacom. Frida is avoiding me at all cost even though I was told she was there when I phoned again after getting no response then I was told oh no no now she’s out so she’s clearly avoiding speaking to me. TheConsultant I spoke to promised, which means nothing, that he would sort out the credit that is due to me and call me back. Needless to say I’m still waiting for Vodacom to sort out their mess.