KG
Kevin G

1 reviews | Active since May 2014

01 Jun 2016, 08:16

Disgusting service and still waiting for delivery of my device

<p>the service i have received is disgusting, i phoned into the call centre on monday (23rd) to upgrade my device and everything went smooth, i got told my device will be at me in 2-3 working days, i have phoned the call centre countless of times and they keep on telling me that there is nothing they can do and they also have an annoying attitude. I get told i will be emailed at a time or phoned and i get nothing so when i phone in for an update they are extremely rude!</p> <p> </p> <p>i need my phone for business as my current one is cracked and has broken glass falling out etc.</p> <p> </p> <p>When i received a waybill number it was not even for my contract/device.</p> <p> </p> <p>so i have received no waybill number, i was told delivery would take place in 2-3 working days it had now been 7. i am losing money now because i cannot get my work done properly and all i get is attitude from your call centre agents, they sometimes do not even answer my calls and just redirect me to a different call centre. </p> <p> </p> <p>i am sick of this vodacom just give me my phone so i do not have 2 deal with this idiocracy until 2 years time</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2016, 09:42
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team