Disgusting Service and Misleading

My experience is one of an untold nature! My contract was due for a an upgrade. I pursued to get the upgrade, to my misfortune, it was at the wrong vodacom branch!<br> <br> The phone they gave me was defective from the word go, i sent the phone in as i refuse to be with a damaged phone from the factory line. In me taking the phone back, they failed to give me a new phone on the spot as they said they should! I wasn't given a copy of the upgrade contract at my request! They didn't give me a job number for the defective phone so i could keep track of the progress on assessment of the phone.<br> <br> The shop is more concerned about *****ing me over to get a commission from vodacom than deliver proper customer service and do their jobs!<br> <br> I want to cancel the contract all together and move to another provider but i am getting excuses that i cannot cancel whilst the phone is still under assessment. I know i am well within my rights to cancel the upgrade contract as i have the 14 day grace period to do so!<br> <br> AVOID Northgate Vodacom Shop completely! They are *********** and they have ill intentions with their customers. They have no concept of what customer service is!