Disgusting service and lack of professionalism form Vodacom

I am extremely disappointed by the level of client care and service I had an armed ******* last week, where everything was taken from me including my iphone 10s Which I had insured through Vodacom, or so i thought as that is up to the consultant in-store that assists with the upgrade And signing of contracts, which includes insurance through Vodacom for the device

I dealt with 3 different consultants at the insurance call centre

The first one explained to me that I did not update my upgrade to them so my insurance was still for an Iphone 5. I proceeded to explain to them that the onus is not on me to contact them directly. That should have been done by the consultant in the Vodacom shop that assisted me with my upgrades. He said he would email forms to m. That was monday 3 February 2020. Today is Wednesday 12 February 2020. I have yet to receive any claim forms. The other two after that were downright rude, disrespectful. The second consultant told me to google a number she wasn’t going to give me. I then requested their findings in writing via email. I have yet to receive that email; this conversation took place on Thursday 6 February 2020.

And the last one I dealt with, kept me on the line for over 15 mins, talking to someone about my issue in the background, and without further communication, just put the phone down on me. They are ignoring me.

I am sure they are hoping that I will back down and just take the amount for an iphone 5 ( instead of the iphone 10S i have been paying a monthly installment for)as they claim it was my fault. And not acknowledging that it was a fault either from their side, or a slip up from the consultant in store Dealing with my account

I have been a customer of Vodacom for over 15 years

The lack of care and professionalism is appalling and I will not back down until my claim is settled in full and would think twice before I recommend them to anyone They will do anything not to pay