Disgusting service and *********** staff

I am having a horrible time with Vodacom. They keep on advising that they are unable to pick up my ID number or my account number yet the monthly bill gets sent on time. I was told to make payment at a Vodacom store but not even they can pick up my details. I've tried 6 times to authorise a debit order but apparently can't be helped because no details are found under my ID fast forward 8 months later I get a call saying I have been handed over to attorneys. After visiting 4 different stores I eventually get help at Vodacom the Glen and I settle the whole R4708 I was billed for. I called for them to reinstall the line and was advised to apply for a new one. I done that and now I'm being told I cant get a new line because I already have an existing contract and that my request has been declined. Such pathetic service. I queried this month in month out downloading the Vodacom app trying checkers and shoprite to no avail. I need the line to be reinstalled in the new unit and for the debit order to be captured surely that isn't too much to ask from the people who hand you over for non payment yet make no provision for people to pay. Ridiculous considering most of us have to work from home and we rely greatly on Fibre