1 reviews | Active since Mar 2016
Disgusting Service and *********** staff
I am appauled by the disgusting half hearted service i have been getting from the vodacom call centre and shop staff for the past 4 days. I upgraded beginning of November and I will not be upgrading with Vodacom again. Consultant madw a mistake with my upgrade, the bill showed 30k instead of the 36months. Debit order went off R1300 which was not the amount expected R1400 but left my fathers account in arrears witb R70. Vodacom suspended my account (cell phone service ***) on 4 December 2022 for a Credit Limit Hold on the account because of their stupid incompetence. This contract is on my fathers name and i have been struggling to get Vodacom to unsuspend my account. I have been told twice that it has been sorted and i must wait 2 to 24 hours my service will be restored. I have been on 3 calls to the customer service team and so has my father. They transfer us all over. Today will be another day with no service and Vodacom just does not give a ****. But at least they debited the account. I had to take off work to go in to try sort this out. The Mall at Carnival shop staff refused to help me without a written consent from my father, they did not want to call him. I then decided to go to The Lakeside shop which is the store where i did the upgrade, store manager logged a call *** and once again i was told to wait 2 to 24 hours. This is pathetic to say the least. It is now 12 hours later and still no ****ing service. This is the last time i will be supporting Vodacom, when this contract is over im not upgrading again. Pathetic!!!!!
