Disgusting service and even more disgusting employees

I'm so appalled by the manner in which my requests from Vodacom direct /Fibre team are being handled .I logged a request to migrate on the 08/06/2022 and to date nothing has been actioned . I have just seen my invoice which proves it was not done . I logged the delay with the call centre and they advised i will be credited accordingly .A team leader/supervisor Dominque who advised he is based in Cape town who advised me he will investigate and get back to me that was on the 11/07 to date no call back - i called today for Dominque and was told they cant locate him .I spoke to a VERY VERY rude team leader /supervisor by the name of Sli Zwane who was the most sarcastic to me and belittled in ways I never thought possible as a customer .When asked for her superior she told me she cannot give me that info I asked so if I am not happy with your mannerism as an employee where do I report this she blatantly told me to come to hello peter ,i asked for her email she said its against company policy .To further frustrate she dropped the call on me and no call back .I have not missed one debit order but dare i reverse there debit my service will be cut yet i am not being helped. What irks me the most is the manner in which sli made me feel as if I was just thumb sucking all when i gave her my Sr she told me that the investigation was opened on 11/07/2022 as per my SR no. it is now 12/08/2022 and still no feedback when i have another debit coming on 25/08/2022 I WANT FEEDBACK AND MY CREDIT FOR THE MIGRATION TODAY VODACOM