Disgusting service and attitude towards a business client account holder

Let's begin. My entire experience with Vodacom has been absolutely shocking and I would not recommend choosing Vodacom for any telephonic needs.

I have been querying a refund from Vodacom due to being over charged when trying to purchase some data.

I had received a message stating I had reached my soft cap and that more data needed to be purchased. After purchasing a 20gigs and having the message confirm my account has been charged, the data was never activated. I tried again with no my. Being afraid it would continue to happen a waiting to contact Vodacom the following day.

I was informed that when your soft cap has been reached that the account is locked and even if data is bought to unlock the account I would still need to phone in to ask Vodacom to unlock my account which was preventing any operations from my cell which greatly affects my business. Ps I have been informed by Vodacom that this is ABSOLUTELY *******. Vodacom should not have allowed me to purchase data knowing that it would not activate but I would be charged. I was never informed about the calling in procedure either.

After going into Vodacom myself to personally address this matter I still had no joy. Customer care phoned the business sector in my presence and after them being extremely rude to a fellow employee they were unable to assist. What further worried me is that Vodacom was detecting my issue as closed on the system yet we had not even had a response from the business division regarding these charges and refunds.

This is a major warning for EVERYONE OUT THERE. VODACOM will NOT help anyone who has issues. They just want to ensure more business without following through with service. And to be treated like this with a major business account is even more shocking! I hope this is seen by many people.

Long story short, this matter was addressed on around the 6th of September. It took Vodacom business 7 days to respond to our first email. This continued with further delays to any of our emails.

We have been in to Vodacom personally 3 times to resolve this issue with no one wanted to give any attention to a customer's issue. DISGUSTING.

I would love to see if anyone contacts me regarding this issue as there is no other way I can get through to Vodacom for assistance. I can garuentee that I will NOT be renewing my contract woth vodacom. You have lost another of many more customers to come. Useless.

You can contact me on +27 82 ********** . Otherwise on +31 ********** .