DISGUSTING SERVICE and

Three months down the line my email is not resolved. Struggling to get mu previous emails they keep on closing cases without resolving the problem. They claimed that my problem has been referred to the technical problem then quickly close the case. I requested their ombudsman's number still waiting. They do not take their customers who have been making their business flourish seriously and they are costing me finance constraints with confidential documents lying there. I started with them donkey years ago and they installed this email but when problems occur they keep quiet. I am not sure what next to to? City Press maybe? I am aggrieved right now. As said in my previous note, my late husband will rise from his grave because this disadvantage his children, Maybe I must use my language fort them to understand. I do not need their apology but them to provide urgent important service.