Disgusting Service

Since the beginning of the year we have made numerous phone calls to vodacom customer care, sent emails and posted a review on here regarding the absolutely shocking service from vodacom. We have had endless network problems for the last 7 months, with the signal either being non-existant or intermittent and even when we do have signal it is not the best. Everytime we complain we get told that it has been sent to their technical department who will attend to the problem and when we do receive feedback it is just an sms to tell us that the problem has been logged. Our last complaint was just over a month ago where we were experiencing the same problems we are now and I received a call from one of the customer service agents who apologised for the inconvenience and said it had been marked as urgent. The problem seemed to be resolved but once again we are having the same problems. Clearly vodacom has no clue what they are doing and does not care about their customers. The fix was obviously a patch and repair in place of a complete and total fix, because if the problem had been fixed properly the first time we wouldn't be having the same problems now. Today alone we have sat for 90% of the day without signal and this has been going on for a week now. We have a contract with vodacom which we pay on time every month and yet we can't use the service we pay for majority of the time, so vodacom is clearly in breach of contract here. And what amazes me is that MTN who apparently works off the same tower as vodacom always has great signal and is hardly ever off. So the only solution to this is to port the number to MTN because vodacom obviously has no intention of fixing the problem which is apparent as nearly 8 months later and the problem is still on going. I am absolutely disgusted by vodacom and their complete lack of care for their customers.