GM
Glynis M

1 reviews | Active since Jul 2016

11 Nov 2019, 19:09

DISGUSTING SERVICE

Vodacom...the worst service ever. I have been without network coverage the entire day and trying to get help from the call centre is an absolute waste of time. I called the call centre to explain the problem only to be told they will have to report the problem. As my phone is used for buzsiness use, I asked how long this can take for which i get an "ooo OK" . This is absolute nonsense that we need to pay our monthly subscriptions for this kind of service. You ask to speak to a manager and there are no managers on duty after 4pm......In other words staff can have a whale of time after 4pm. If i want to cancel my contract due to NO SERVICE i get told you must pay a penalty. Believe me VODACOM when my contracts are up you will not be receiving my support after being with Vodacom for many many years this is what you get.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2019, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team