Disgusting service

For the Vodacom rating i actually didnt want to give it a star at all. I won a prize on the Vodacom Shake up Summer, i won it on the 1 Dec, in the initial sms receive it said that a Vodacom agent would contact me in 7 days, up until now i have not received one single call from any one at Vodacom regarding this prize.

I then called Vodacom who advised that i need to call Digital Planet as they were going to deliver the prize to me. I tried for a week to get hold of them (Digital planet is equally as useless as Vodacom) when i did manage to speak to an agent at DP they didnt know anything about it as they need an order from Vodacom in order to arrange delivery to me, and this did not happen.

I then called Vodacom again who advised that i can go into any Vodacom store and get my prize from them. I went to the Canal Walk branch who were pathetic, the supervisor/store manager said that he can do nothing and we were given the wrong advice and that i must call Vodacom Customer care again, i then proceeded to call while i was int store, customer care told me again to contact Digital Planet, i thin asked to speak to a supervisor but she was too busy to take my call, i left a message for her to call me back but i am still waiting to hear from her.

I called Vodacom again on the 17 Dec and lodged a query and they said they would escalate it and get back to me the same day, still nobody called back.

I called Vodacom again today 20 Dec and still nobody can help and all they say is that it has been escalated and that i just have to wait.