Disgusting service

I have taken 2 upgrades with Vodacom in the past 3 months and I have also taken up a Comprehensive insurance for the devices.

First of all they listed the incorrect device on my policy document, after numerous attempts to get it corrected it was eventually done but with the IMEI number for one of my very old devices.

One of my devices, IPhone SE 2020 edition had fell and broke. When I submitted the claim via the vadocom repair centre it was rejected by the insurance stating that the device details on the policy and the device submitted do not match. I have been liaising with Ernest at Vodacoms finrite department with no hope and the repair centre is awaiting feedback regarding the claim. Why would I take an insurance for an old device? I would like the sales call to be pulled and listened to as to which device I advised of for contact number ***