DISGUSTING SERVICE

Vodacom has the worst online and general service ever!

I did an online application for a new contract which was authorised and approved. The following day I received a call from the confirmations department to confirm all the details of my order. The consultant asked me why I did not approve the Vodacom DebiCheck request via ABSA banking app and I told her I experienced technical difficulties. She said she would reinstate the request for me to re appear for me to approve. 2 hours later nothing was received and I called Vodacom again and I was told I need to wait for it to appear. 4 hours passed and nothing came through and I called Vodacom again and requested to speak to someone that actually handles the reinstatement of the DebiCheck, where I was then told that those consultants do not take incoming calls from clients and that there is also a possibility that the issue is with my bank. Called the bank and they were no help either and pointed fingers at Vodacom. I waited another hour for the DebiCheck to appear and still NOTHING. Called Vodacom again where I was then advised that they are having issues with sending DebiChecks through to customers on their end and I must just be patient and wait for it to come through. Day 3 and still nothing has been received and called VODACOM AGAIN where I was then told that the matter has been escalated and I must wait for a call from the confirmations team during the course of the day. Come 5 hours later and still no call. So I phoned Vodacom to ask what the hell is going on. NO MY ORDER WAS CANCELLED EALIER IN THE MORNING BECAUSE I DID NOT APPROVE THE DEBICHECK. Meanwhile I did not receive anything from them and that I must go in store should I want my order to be re activated.

This matter was handled so poorly and lack of information was provided from Vodacom’s call centre agents. Really unimpressed with the service received.