Disgusting service

I am so so so angry with vodacom. I have three contracts with this terrible network. I have insurance with them as well. My samsung phone broke and I had to send it in for repairs. It took almost three month for me to get my phone back because the insurance company messed up my claim.i had to use my second phone as I need it for work and just because I need a phone. Unfortunately my second phone broke and I had to send it in for repairs now because I put my sim card for the samsung phone into the second phone. They wont cover my claim. They dont even contact me to advise that my claim has been rejected i have to call them after two weeks to find out. What pathetic service. I want all my contracts cancelled. I am disgusted with the bad service of this company. They put a person on hold for thirty minutes and if I dont answer because I'm busy doing something when they return to the call. They quick to drop the call. Is my phone or sim card insured.