1 reviews | Active since Jul 2014
Disgusting Service
I want to express my disappointment in the level of service I have received from the Vodacom upgrades, back office, after sales and technical departments.
I upgraded my Vodacom home internet to a 5G in May the new device was delivered in mid-May with the new contract beginning in June.
In June the device did not work & I called Vodacom & was advised that the area I reside in did not have the required 5G network. I was told to call the agent as the 14-day cooling off period had lapsed. I called them & an investigation was supposed to be happening.
It's been 3 weeks, and the technicians have now closed my file with no communication whatsoever, they lie to the respective agents when I call & request an update.
I am now being charged for something I cannot use!
I have multiple vodacom contracts & each time I do an upgrade there is always some sort of battle in order to get things done. The level of service is actually beyond disgusting & gets worse each & every year.
I do not know why I still remain loyal to this brand... Can someone that gives a damn, please assist me & cancel this contract & reverse the charges.
I will not refer Vodacom to anyone.
Kindly cancel the number ***.
When I initially called in mid-May it was to cancel the contract that had come to an end. I was no longer satisfied with the constant top-ups as well as the extremely slow & poor network. The agent on the other end sold me the 5G contract.
The fact that the is no coverage area - is not my fault.
The fact that the device was delivered well before & the cooling off period lapsed - is also not my fault.
I should not be forced to continue with this contract.
Kindly cancel this number and I will look elsewhere for something that better suites my household.
I have multiple contracts with vodacom & have been with this network for over a decade spending a lot of money on a monthly basis.
The way in which this has been handled is honestly heartbreaking, I have to constantly call vodacom asking what the way is forward & constantly explaining my story over & over again.
I am at a point where I want to take this matter up with the Ombudsman.
Please cancel this contract!
Kindly cancel the number ***.
When I initially called in mid-May it was to cancel the contract that had come to an end. I was no longer satisfied with the constant top-ups as well as the extremely slow & poor network. The agent on the other end sold me the 5G contract.
The fact that the is no coverage area - is not my fault.
The fact that the device was delivered well before & the cooling off period lapsed - is also not my fault.
I should not be forced to continue with this contract.
Kindly cancel this number and I will look elsewhere for something that better suites my household.
I have multiple contracts with vodacom & have been with this network for over a decade spending a lot of money on a monthly basis.
The way in which this has been handled is honestly heartbreaking, I have to constantly call vodacom asking what the way is forward & constantly explaining my story over & over again.
I am at a point where I want to take this matter up with the Ombudsman.
Please cancel this contract!
You have not responded to any complaint instead I receive sms's saying my case has been closed.
You have your device back.
Where is my credit?
You have not responded to any complaint instead I receive sms's saying my case has been closed.
You have your device back.
Where is my credit?