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Dave J

1 reviews | Active since Nov 2010

12 Nov 2019, 16:37

Disgusting Service

I requested a buy increase on say google play capabilities, and they said it would be logged and a reference sent. I logged the call on Friday the 1st of November 2019, only get the reference number that it was handed over to the specialist on the 8th November 2019. Ref: A2-FQT5-KKS1XL. I call yesterday the 11th November 2019 and vodacom says they will send an email to the person responsible. That was not done after i called today the 12th of November 2019 and I'm told that they will send an email. I am utter disgusted by this type of service for a company like Vodacom. Then at the end of the call they have the audacity to ask how the service rendered was and if we would recommend vodacom. What do you think vodacom.

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2019, 17:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DJ
Dave J's update13 Nov 2019, 09:31
Reviewer Update
Very generic answer. I have spoken to a consultant from Vodacom twice over the last 2 days, none of them can help except for state they can send an email to the relevant person in charge of the problem, but no emails in 2 days were sent and problem has not been resolved as promised. The promised 3 to 7 working days has come and gone. This was logged on the 1st November 2019 and it is the 13th November 2019 today.