aG
angela G

1 reviews | Active since May 2013

09 Dec 2016, 11:59

Disgusting service

<p>Signed a contract for a Samsung Tab E on 1 Dec 2016, was told they didn't have stock but it would be available in 4 to 5 working days.</p> <p>Visited the store on 7th Dec still no stock. Visited the store today & still no stock. Only answer they can give is "next week", this after waiting 45 minutes. </p> <p>My husband phoned the store & was told they have no record of transaction. Had to ask the name of salesperson as they don't have nametags.</p> <p>Eventually got name of salesperson (Joy Cupido) which was shouted across the store. The service is disgusting & customers are treated with contempt.</p> <p> I am still no further forward with an answer.</p>

0
Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team