Disgusting Service

AA Maleka Re: cell nr. ***

Sometime in March 2019, an employee from Vodacom, by the name of Joseph, called me and asked me if I wanted to upgrade my contract. I refused the offer, because I knew I could not afford it, as it was more than what I am currently paying. He advised me that my monthly repayment would not change and will stay R274.00 a month. On the 18th of March, I spoke to Sisonke but did not get any joy or help. I then called again, got through to Joseph again, and told me that I would then pay R261.00 monthly. On the 3rd of April 2019, I called in AGAIN, to dispute a charge and spoke to Bongiswa; Thando and Pravin, who all told me that they were supposed to have given me a discount of R101.00, from the R339.00  reference: ***. On the 4th of April 2019, I called in AGAIN and spoke to Mduduzi, who then gave the same reference: ***. Again, on the 16th of April 2019, I called *** and spoke Biran; Ditshego; Sisonke and Patricia, of which they again provided me with the same reference number (as mentioned above). Until today, I have not received ANY feedback from anyone! On the 29th of April 2019, I called in AGAIN and spoke to Yolanda, but still, NO satisfactory. On the 24th of June 2019, I called again and spoke to Mumsie; Bongane and Mthokozisi (Supervisor), who lodged a dispute with reference: ***. Nobody has come back to me, even today. The 28th of June 2019 I called and spoke to Karabo; on the 20th of August I spoke to Tebogo; On the 27th of August 2019 I called and spoke to Palesa; Vusi and Pravin again. NONE of these people could assist, but give me the SAME reference number, which served NO JUSTICE! I called on the 27th of August to cancel the contract because of what I have been put through, with absolutely NO JOY, No Feedback and NO resolution. Just a problem after a problem. Then, on the 2nd of September 2019. I spoke to Zanele (Supervisor ***) who hung up on me! I am at my wits end with Vodacom and needs someone to sort this out! I need all of this to be sorted out