1 reviews | Active since Nov 2016
DISGUSTING service
<p>I previosly blacklisted my phone but filled in documentation and un-blacklisted it within 3 days. For more that 3 months it has been working fine but on Sunday I couldn't make or receive calls with the message "Emergency Calls only". I took it to Vodacom Northgate at 9am on Monday where I was told it is a Sim problem and paid for a Sim swop. 6 hours later still the same problem. Yesterday I went back to Vodacom Northgate and they said It was a problem with my phone and sent me to Samsung where they reset my phone and tested it with an MTN sim.It worked perfectly. I then went back to Northgate where I was told to go to Fourways. I did this but was told the technicians worked from the Vodacom shop dowstairs. I went there and they tested my phone with another Vodacom Sim and still the same problem. I spent 5 hours going to all the different shops. Today I went back to Vodacom Fourways at 9am and I had to wait 40 minutes for the technician to come in. Sabelo Radebe was very helpful and sent an email to ********** . It is now 2.40pm and I have heard nothing and still have the problem. If I hadn't bought airtime and data last week I would certainly have changed to a differnt provider. I have been using Vodacom for many years but it seems that you are not compatible with my phone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
