SM
Sue M

1 reviews | Active since Nov 2016

10 Nov 2016, 14:42

DISGUSTING service

<p>I previosly blacklisted my phone but filled in documentation and un-blacklisted it within 3 days. For more that 3 months it has been working fine but on Sunday I couldn't make or receive calls with the message "Emergency Calls only". I took it to Vodacom Northgate at 9am on Monday where I was told it is a Sim problem and paid for a Sim swop. 6 hours later still the same problem. Yesterday I went back to Vodacom Northgate and they said It was a problem with my phone and sent me to Samsung where they reset my phone and tested it with an MTN sim.It worked perfectly. I then went back to Northgate where I was told to go to Fourways. I did this but was told the technicians worked from the Vodacom shop dowstairs. I went there and they tested my phone with another Vodacom Sim and still the same problem. I spent 5 hours going to all the different shops. Today I went back to Vodacom Fourways at 9am and I had to wait 40 minutes for the technician to come in. Sabelo Radebe was very helpful and sent an email to ********** . It is now 2.40pm and I have heard nothing and still have the problem. If I hadn't bought airtime and data last week I would certainly have changed to a differnt provider. I have been using Vodacom for many years but it seems that you are not compatible with my phone.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,