Disgusting service

I would like to tell you how disgusted I’m currently in Vodacom, I will be taking the following issues I have to all platforms I’m on.

-Below is our email between myself and yourself regarding the reversing of my upgrade.

-After telling you twice I will be going to a shop after work my upgrade could not be done, I’ve rushed after work, got there just before 5pm and could not be assisted.

-I went to the shop in Parow as this was on my way to Checkers, the manager “Meenesh” could not assist me. Telling me the reversing is not showing, I’ve asked he to check again and after complaining that its already 5o clock and she is busy with cash-ups she asked a staff member to check who informed me it still does not reflect the reversal.

-I honestly cant believe that although I’m easy going instore, I’m getting this PATHETIC type of service, she does not even want to make a call to head office, just showing at her wat and said everybody has gone home.

-Nathier, please save that shop, I honestly cant deal with this, after phoning her this morning to confirm if she has the new phone for me and to inform her of whats going on and to keep the phone, when I got there….guess what……NO PHONE

I’m tired of this **** I’m getting, I’m currently sitting at home, NO PHONE, but I have to generate and income…..will I be re-imbursed for the delay….no, you want your money.

I expect my upgrade to be done tomorrow morning and expect it to be delivered to me by no later than 10am.

If this is not the case, I will take this matter even further.